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Support Portal - Show me the Problem, too...

Last post 04-07-2008 7:57 AM by DaptivKB. 1 replies.
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  • 04-05-2008 10:31 AM

    Support Portal - Show me the Problem, too...

    Unless I'm doing something wrong, I am only able to see the solution text when I use "Find a Solution".  The original problem statement is not accessible.

    Think about it:  I have a problem so I search the problem text for the entry of a similar problem - THEN I would want to see the solution.  Clearly I'm missing something because virtually EVERY knowledge base I've ever used provides information regarding the initial problem statement.

    Please, "say it isn't so!"...

    \cbf

  • 04-07-2008 7:57 AM In reply to

    Re: Support Portal - Show me the Problem, too...

    Thank you for this feedback, I will pass this along to our Knowledge Base team that is working to update this and make the solutions as useful as possible.

    Kristin

    Kristin Bennett | Daptiv Visual Designer
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