Bob -
I know we have had conversations outside of this thread, but I thought I would respond to the post for your benefit as well as others.
In general, Daptiv's SLA is that will provide "at least" 5 days notice in advance of any scheduled downtime of the Hosted Application services. I would consider this our minimum requirement. We realize that 5 days notice is likely not the ideal, especially when our customers are depending our services to assist in major project initiatives. The team at Daptiv is continuously looking at ways to improve the customer experience, and that includes service outage communication, etc. As we continue to release updates on a frequent basis, we will do what we can to increase the amount of notice we provide our customers. Likewise, as you or other customers are planning out initiatives that rely on our service, we encourage you to contact our support team to see if any maintenance activities are scheduled for a certain date/time. Although we cannot promise that we can accommodate everyone, we are committed to listening to our customers and considering that when making decisions about scheduled maintenance.
Like Bob, I would welcome other comments on this subject. We value the feedback from our customers and actively use it when considering improvements to our service.
Thanks
Mike Jensen