Create Issues form - customizable?

Last post 10-21-2008 10:54 AM by Joe Volcano. 2 replies.

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11-19-2007 9:24 AM

slossy
Joined on 11-08-2007
Posts 24

Create Issues form - customizable?

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Question under the following scenario:

I go to the Issues Tab, click Create Issue then the Create New Issue form is spawned. The form only has certain fields exposed.

It seems the only fields I can add to this template are custom ones I create. Is there any way to add/expose other Native fields to the template? For example Last Response By, Last Response Notes, etc or are fields like these only fed indirectly by actions taken within the system?

Also, I used the Admin Zone/Applications/Issues application to create a new custom view. I then set this new view as Default for the Admins Enterprise Role. The setting does not take affect right away. Is there an expected interval? I even logged out and back in as a user in this role and it still did not take affect.

Rgds,

Matthew

11-20-2007 8:57 PM In reply to

John Filicetti
Joined on 02-15-2006
Seattle, WA
Posts 730

Re: Create Issues form - customizable?

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Matthew,

You ask some great questions. All of the native fields are exposed in the Edit screen when you create a new issue. The other native fields are exposed when you Update the issue. Some people have added new fields and do all their issue management from the Edit mode.

If you add a new view, all you have to do is refresh the current view if there is where you added updates or select the new view created and you should see the updates immediately.

John F. Filicetti, PMP, MBA

10-21-2008 10:54 AM In reply to

Joe Volcano
Joined on 10-21-2008
Posts 1

Re: Create Issues form - customizable?

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I am trying to evaluate Daptiv for replacing some of a bug tracking system. The issues seems like the right fit but it is missing much of the needed functionality, like uploading a document/screenshot or support file.

Is there an easier process for this or a better way to manage tracking:

Customer Feature Requests
Project To-Do's
Customer Reported Problems
Internally Reported Problems (QA, Development, Engineering)

I also want to provide customer input and very filtered customer insight to issues they report. Is this all there and I am looking in the wrong place? Or???

Thanks!

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