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Improving Online Help

Hi, I'm Kevin Tate and I'm a Technical Writer here at Daptiv. I've been with the company for over 4 years, and some of you may know me from my time in the Support department here.

 Now that I'm writing the documentation (online help, white papers, configuration guides and user manuals) I'm wondering what we can do better and I'm hoping that you might have some input regarding things you run into in Daptiv PPM that are under documented (or possibly undocumented). Our help has consistently improved, but occasionally we run into items that we realize were overlooked.

 So, if you think of anything that new users (or old pros) have trouble understanding, comment on this blog or send me a private message by clicking on my name.

 Thanks!

Kevin

Published Mar 20 2008, 02:33 PM by Kevin
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Comments

 

Buckeye said:

Kevin,

I would like to see more steps added to the creating of a web form.  The current steps only gets you to generate the HTML link.  Continue the process and explain how you save the link as a file and make it a short cut etc.  I had to ask one of our programmers to help me figure this out.

March 26, 2008 11:32 AM
 

Kevin said:

Hi Derrin,

Thanks a lot for your reply to my blog. I just wanted to clarify what more you're looking for.

Would you like me to add a little more information on adding the HTML snippit to an HTML document and then explain that they need to be uploaded to an intranet or some other hosted location? Are there other things that I should touch on?

Thanks,

Kevin

March 28, 2008 3:13 PM
 

KBrown said:

Hi Kevin,

I would like to see more documentation on Project Transit and the do's and dont's of it.

Kristi

April 2, 2008 1:00 PM
 

John Filicetti said:

Tev,

I get comments every day for more help for ARB and basic reporting.

April 4, 2008 9:04 AM
 

caroleg said:

I am trying to create my first Dynamic Application and I am also in need of more documentation. I agree with the comment above that states "Continue the process and explain how you save the link as a file and make it a short cut etc". Is there anything currently  documented? I don't mind trying to figure it out, but right now, I am pressed for time to show management.

Thanks!

April 22, 2008 6:12 AM

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